You will absolutely love our products and services.
However, you’re fully protected by a 100% satisfaction policy.
Here’s how it works…
If you are dissatisfied at any time during the first 30 days after purchase, YOU MUST call or email us to let us know. We will work with you to resolve the situation. DO NOT RETURN PLANTS (dead or alive) BECAUSE IT IS ILLEGAL FOR YOU TO DO SO.
If for some reason you are dissatisfied within 30 days after purchasing non-plant products or services, simply return all physical products we shipped to you, delete all digital video, audio, and text files you obtained from us, and ask for a refund of any part of the purchase price you have paid in the last 30 days. We will refund that portion of the purchase price.
In order to obtain a full or partial refund under this policy, physical products should be shipped at your expense to the address listed below, must include your purchase information (such as a copy of your receipt) so that we can make a refund, and the products should be in merchantable condition (i.e. we could resell them because they’re in good condition). Returned physical products are subject to a re-stocking fee equivalent to 0 percent of the purchase price.
Email your refund requests to aloha[at]kanoahawaii.net. Please include the words “Refund Request” in the subject line of your email.
Send your written refund requests by first class postal mail to:
Attn: Refunds Department
297 Kingsbury Grade
Suite 100 Box 4470
Stateline, Nevada 89449-4470
To serve you and others better in the future, we request (but do not require) that you tell us why you want a refund. We want satisfied customers.
Please remember that asking for a refund but continuing to use products purchased from us is the same thing as stealing and may also violate applicable intellectual property rights law.
This refund policy was last updated on May 11, 2013.
This policy is Copyright © 2008-2013 Law Office of Michael E. Young PLLC, and licensed for use by the owner of this website at www.kanoahawaii.com. All Rights Reserved. No portion of this document may be copied or used by anyone other than the licensee without the express written permission of the copyright owner.